Terms & Privacy

This is a reading version. The full legal texts can be found at the bottom of the site under Terms and Policies, and that version is the authoritative one.

Company Details

House of Saule, trade name of Kaite
The Hague
Chamber of Commerce 99286998 · VAT NL004443321B83
info@houseofsaule.nl · 06 51 18 22 87

General Terms and Conditions

Ordering

By placing an order via houseofsaule.nl, you agree to these terms. An order is final once payment has been completed.

Prices & Payment

All prices are in euros and include VAT. Payment is processed via iDEAL, Apple Pay, or credit card.

Right of Withdrawal

Flowers and plants are perishable products and therefore fall under the legal exception to the right of withdrawal (Art. 6:230p Dutch Civil Code). Orders for bouquets cannot be canceled after confirmation. Non-perishable items, such as a vase, are covered by the standard 14-day right of withdrawal.

Delivery

We deliver in The Hague and surrounding areas, Monday to Friday between 18:00 and 21:00, and on Saturday between 09:00 and 12:00. Delivery costs are shown before checkout.

Complaints

Not satisfied with your bouquet? Please contact us within 24 hours of receipt via info@houseofsaule.nl, including a photo of the bouquet. This is a practical arrangement; your legal rights (Art. 7:17 Dutch Civil Code) remain fully applicable.

Missed Delivery

If no one is home and a solution cannot be found through consultation, the studio will take the bouquet back. You can still pick it up at the studio within three days. After that, the claim expires.

Subscriptions

A flexible subscription continues until you cancel. You can pause or cancel up to three days before the next delivery in your account or via info@houseofsaule.nl.

If you choose 6 or 12 months, you receive a 5% or 10% discount. The subscription runs for the chosen period and stops automatically afterwards. Renewing is always possible. Private individuals who stop early must repay the received discount.

For business customers, the chosen term is binding and early cancellation is not possible.

Delivery costs apply per delivery.

Gift Cards

Gift cards are valid for 12 months from the date of purchase and cannot be exchanged for cash.

Privacy Statement

What data we collect

Name, address, email, and phone number, solely to process and deliver your order.

What we use it for

For processing orders, communication regarding delivery, and, only with consent, to keep you informed of news and offers.

Sharing with third parties

We only share data with parties necessary to process the order, such as the payment provider and the courier. Never for commercial purposes to third parties.

Your rights

You can request access to, modification of, or deletion of your data at any time via info@houseofsaule.nl.